Refund policy
We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be returned in its original, unused condition, with all tags, protective materials, accessories, and original packaging included. Items that have been used, damaged, or returned without the required packaging may not be eligible for a refund.
Return Shipping
Customers are responsible for all return shipping costs. Kaiser Coffee does not provide prepaid return labels or reimburse return shipping costs for returns due to change of mind, incorrect choice, or any other reason unrelated to a defective, damaged, or incorrect item.
Please consider this before requesting a return, as return shipping costs are the responsibility of the customer and will not be reimbursed by Kaiser Coffee.
To request a return, contact us at support@kaisercoffee.com before sending anything back. We will provide you with the return instructions and return address.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, is defective, or you received the wrong item, contact us at support@kaisercoffee.com with your order number and photos of the issue.
If the issue is confirmed to be our responsibility, we will provide an appropriate solution and you will not be responsible for the return shipping costs where a return is required.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
Returns may not be accepted for:
- Used or damaged items
- Items missing original packaging, tags, or accessories
- Personalized or custom-made items, where applicable
- Gift cards
- Items marked as final sale, where applicable
European Union Customers
If you are a consumer in the European Union, you may have a 14-day right of withdrawal for eligible online purchases, subject to applicable law and its exceptions.
For eligible withdrawals, the customer is responsible for the direct cost of returning the item, provided this obligation was disclosed before the purchase. EU rules also generally require the seller to reimburse the original standard delivery cost, while the customer can be responsible for return shipping.
The EU withdrawal right does not remove your legal rights regarding defective, damaged, or incorrectly supplied products.